ADMINISTRATIVE SUPPORT

Administrative support includes occupations that facilitate business operations through a variety of administrative and clerical duties including information and communication management, data processing and collection, and project tracking.

CAREER DETAILS

Description:
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Tasks:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

*Additional tasks may be needed for this career.

Average Salary:
$19,740 – $51,920

Description:
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Tasks:

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.

*Additional tasks may be needed for this career.

Average Salary:
$18,560 – $42,230

Description:
Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers’ orders. May operate power equipment to fill orders. May mark prices on merchandise and set up sales displays.

Tasks:

  • Complete order receipts.
  • Obtain merchandise from bins or shelves.
  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

*Additional tasks may be needed for this career.

Average Salary:
$17,170 – $40,840

VIRGINIA WIZARD

Learn more about the careers above and others in this sector by visiting the Virginia Education Wizard.

LEARN MORE ABOUT CAREERS