INFORMATION SUPPORT & SERVICES

Information support and services includes occupations related to information technology deployment, including implementing computer systems and software, database management, providing technical assistance, and managing information systems.

CAREER DETAILS

Description:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Tasks:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.

*Additional tasks may be needed for this career.

Average Salary:
$31,690 – $83,070

Description:
Design strategies for enterprise databases, data warehouse systems, and multidimensional networks. Set standards for database operations, programming, query processes, and security. Model, design, and construct large relational databases or data warehouses. Create and optimize data models for warehouse infrastructure and workflow. Integrate new systems with existing warehouse structure and refine system performance and functionality.

Tasks:

  • Design databases to support business applications, ensuring system scalability, security, performance and reliability.
  • Develop database architectural strategies at the modeling, design and implementation stages to address business or industry requirements.
  • Collaborate with system architects, software architects, design analysts, and others to understand business or industry requirements.
  • Develop data models for applications, metadata tables, views or related database structures.
  • Set up database clusters, backup, or recovery processes.

*Additional tasks may be needed for this career.

Average Salary:
$67,100 – $138,990

Description:
Design core features of video games. Specify innovative game and role-play mechanics, story lines, and character biographies. Create and maintain design documentation. Guide and collaborate with production staff to produce games as designed.

Tasks:

  • Balance and adjust gameplay experiences to ensure the critical and commercial success of the product.
  • Provide feedback to designers and other colleagues regarding game design features.
  • Create core game features, including storylines, role-play mechanics, and character biographies for a new video game or game franchise.
  • Devise missions, challenges, or puzzles to be encountered in game play.
  • Guide design discussions between development teams.

*Additional tasks may be needed for this career.

Average Salary:
$67,100 – $138,990

VIRGINIA WIZARD

Learn more about the careers above and others in this sector by visiting the Virginia Education Wizard.

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